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Performance measurement establishes accountability which results in improvement.

During these challenging times we are all finding ways to provide the best F&I practices for remote deliveries, how to re-open sales operations, and to protect employees & customers while maintaining social distance. We know navigating your businesses through these changing times is difficult, but we remain committed to providing you with ways to keep your dealership safe.

Below you will find a link to a survey where you can share the practices you are implementing in your sales process. Upon receipt of the surveys, we will compile a report and provide you with all the data we receive on all the possible responses to this shifting environment.

Thank you for your participation! We hope you and your team stay safe & stay healthy!

Greetings from Northeast Dealer Services

survey

* Indicates required field

In which state is your dealership? *

Will you be offer customer vehicle pickup and delivery for service? *

Yes No

Will you be offer customer vehicle pickup and delivery for sales? *

Yes No

Will you offer remote deliveries? *

Yes No

Will you be offering test drives? *

Yes No

Will you be sanitizing the vehicle before and after each test drive? *

Yes No

Will you be using a sanitation video in any part of the sales process? *

In Dealership On Website No

Will you have a designated trade-in area where the car will be sanitized prior to driving? *

Yes No

Will you be using any tents for any part of the sales process outside? *

Yes No

What % of remote deliveries vs. on-site do you anticipate? *

Example: 20%

When you do deliveries at the store, will you do them: *

Curbside Instore Both

What menu provider do you use? *

Ristken Darwin Vision Menu Dealertrack StoneEagle Maxim Track CDK Quantech Q Other

Will you accept cash at any point in the SALES / F&I / SERVICE transactions? *

Yes No

Is your new deal flow process in writing? *

Yes No

At what point in the re-opening process will you feel comfortable with NEDS coaches in the store? *

When will you feel comfortable to allow your f&I managers to attend NEDS training in our facility? *

Do you foresee any limitations in our working with your personnel in the store? *

Yes No

If so, please explain. *

Will your sales / f&I personnel use masks? *

Yes No

Will your sales / f&I personnel use gloves? *

Yes No

Will you request customers wear masks? *

Yes No

Will you be using plexiglass screens or the like in: *

Sales Service F&I Accounting Parts Service

Check all that apply.

Will you be limiting # of personnel in your showroom? *

Yes No

What will be the max #? Or formula? *

Will you have any personnel working from home? *

Sales Service F&I Accounting

Check all that apply.

For what items do you need sources on: *

Masks? Gloves? Bulk interior vehicle sanitizer? Gear shift covers? Steering wheel covers? Vehicle seat covers? Hand sanitizer? Disposable Pens? Plexiglass items / screens? Remote delivery eSign software? Showroom signage / stickers / decals? iPads?

What process issues have you found most difficult to address? *

Has your BDC been active in working remote deliveries? *

Yes No

What will you do differently in utilizing BDC going forward? *

Will you be testing employee temperatures on arrival at work? *

Yes No

Do you intend to offer original personnel back to work, or make other staff changes? *

Offer original Other changes Combination of both

What fundamental changes you have made or will make in your business do you see enduring long term? *

Submit

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111 Morse St. Norwood MA, 02062
781-255-6399
[email protected]

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Phone: 781-255-6399 l Fax: 781-255-6305

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