​Training of personnel may be the single most important role of management in driving consistent performance. To this end North East Dealer Services offers a comprehensive suite of training modules to our dealers in all sales processes supporting f&I, sales and management staff with techniques that are value-building, transparent and customer friendly. In an era of technology and information, your customers expect a professional, courteous and efficient buying experience and all of our educational programs are delivered with these principles in mind.

Our training Coaches come with years of hands-on retail automotive and training experience that effectively improve skill sets resulting in real growth in income and profitability. The menu of training reinforcement includes:

​Comprehensive F&I Sales Boot Camp

• Pillars of F&I
  
• Product Review
  
• The Fly By
  
• The Menu
  
• Setting the Stage
  
• The Presentation
  
• Re-Entry
  
• Objection Handling

​One-on-one Role Play Sales Training

• Breakdown The Basics
  
• Review Fundamental Techniques
  
• Focused Reinforcement of Skill Sets

​Live Deal Coaching

• Real World Application and Skills Refinement
  
• Communication Skills
  
• Selling Style
  
• Closing / The Double TO – Professional Style

Finance Department Management

• Forecasting F&I Performance on 132 metrics
• Measuring and Coaching Performance
• Lending Issues in a Regulatory Environment
• Fostering a Professional Environment and “Be of Service Attitude”

Sales Meetings

• The Road To A Sale Process
• Closing and Floor Controls
• The Gatekeeper Process
• The Fly By
• Understanding the Role of the Financial Services Office
• Building an Efficient Delivery Process

Management Best Practices Training in Six Key Areas

• Sales Force
• Sales Desk
• Finance & Lending
• Deal Paperwork
• Finance Department
• Technology
• BDC to Sales

​Compliance Training

• Myriad Privacy and Protection Rules
• Menu / Product / Forms Rules and Issues
• Contracting / Lending Rules
• Used Car / Warranty Rules and Issues
• Developing an Audit Process